Every guest signs your house rules and itemized fees before check-in.
Same PDF at AirCover review, an STR insurer, and small-claims court — three audiences, one artifact.
Free covers one property forever. Paid tiers start at $9/mo.
01What it is
PreArrive is paperwork. Done early, done clearly, and done so the guest can actually read it. Most tools in this category promise too much — house manuals, AI concierges, smart-lock orchestration, channel management. We promise less, and we keep that promise.
02See it work
The phone below is what your guest sees. Tap each rule and each fee. Draw the signature. Watch the audit trail tick — every signal a claims reviewer would later ask for — timestamps, IPs, line-by-line acknowledgments — is recorded as it happens.
Hi Maya — please sign before your stay.
About 90 seconds. Each rule and fee is tapped to acknowledge.
↓ tap each item to acknowledge ↓
On a real reservation, this PDF lands in your inbox and on the reservation page. Open the sample to see exactly what an AirCover reviewer would see.
Free, no card.
—The artifact
Every signed packet produces an immutable PDF: the rules and fees exactly as the guest saw them, the drawn signature, two timestamps with IPs, and a SHA-256 content hash so any later edit is detectable.
If a dispute escalates, this is the artifact you attach — formatted the way claims reviewers expect to see disclosure and acknowledgment, instead of a screenshot of a chat thread.
Open the sample certificate PDF
—The math
Solo is $9/mo. A single documented, acknowledged fee — one smoking incident, one extra-guest case, one unauthorised party — outweighs about five years of the plan that produced its evidence.
PreArrive doesn’t collect fees. We produce the dated, signed record. What a platform or insurer does with that record is at their discretion.
03Why this works
The point isn’t to win disputes. The point is to have fewer to file. Sixty years of behavioral research point to one finding: people who actively sign, tap, or write down an agreement act consistently with it afterward.[1] Passive notice — a paragraph in a listing, a sign on a wall — doesn’t move behavior the same way. The PDF certificate is the fallback for the rare guest who tests the rule anyway.
04Pricing
A real free tier so you can try the product on a single property. Paid tiers add custom branding, more properties, and your own domain. No annual lock-in.
1 property
For the one-property host with the occasional stay.
$90/yr, 2 mo free
1 property
For the independent host running one listing year-round.
$190/yr, 2 mo free
5 properties
For the host with a small portfolio.
$490/yr, 2 mo free
25 properties
For co-hosts and boutique managers.
05Common questions
No. The certificate is evidence. It is a tamper-evident record of what the guest saw and acknowledged, written in the language that Airbnb’s Resolution Center, an insurer, or a small-claims clerk wants to see. PreArrive does not litigate the dispute for you.
No. They click an email link, tap each rule and fee on their phone, and draw a signature on the page. About 90 seconds. Mobile-first, no app store involved.
No tool does that, including ours — the Resolution Center weighs evidence and decides at its discretion. What it looks for is a fee disclosed in the listing AND acknowledged by the guest. PreArrive gives you a paste-ready "Additional Rules" block for the listing field, plus the signed acknowledgment record. Both halves of the requirement, in one place.
The same packet works for any reservation source, and that source is captured on the certificate. The Airbnb-block paste is specific to Airbnb’s resolution flow. For everything else the certificate itself is the artifact you submit.
Yes. One property, up to 5 rules and 3 fees per packet, up to 10 packets sent per month, one active reservation at a time. Solo at $9/mo removes the caps and adds a custom subdomain plus custom signing-page color and logo.
Two events with timestamps and IPs: the email click (guest opened your branded link) and the signed action (guest tapped through every rule and fee and drew their signature). Both are written to the certificate alongside a SHA-256 hash of the packet contents.
Two free no-signup tools while you're here: Additional Rules generator · denied-claim calculator
Build a packet once, send it on every reservation. Free covers one property. Paid tiers start at $9/mo when you outgrow the volume caps.